Rimini Street, Inc

  • Sr. Support Engineer - EBS Oracle Apps DBA

    Job Location JP-Tokyo
    Job ID
    2016-2371
  • Job Description

    Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks an Oracle EBS Applications DBA in our Japan operations office

     

    Our company is currently privately held with plans to become a public company. Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary

     

    The role of the Senior Support Engineer – Oracle APPs DBA to provide exceptional remote-based support for mission-critical Oracle EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Oracle EBS modules for our global clients who use both r11i , r12 & Fusional Applications.  The role of the Senior Support Engineer- Oracle Apps DBA requires the expertise and skills to diagnose and resolve serious issues with EBS & Database configurations, concurrent manager, workflow, application server and JRE + JVM's. ; HAve abiliti to support and maintain the larg EBS and database deployement for larg global organization with large user base. 

     

    Essential Duties & Responsibilities

    • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and technology
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based functional support & training for multiple EBS modules
    • Support client specific configurations and advise them with best practicies for optimal EBS implementations.
    • Manage multiple assigned cases for global clientes related to complex EBS & Database related issues.
    • Manage one or more key assigned accounts as a technical/functional advisor
    • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
    • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience 

    Qualifications/Skills/Experience

    Minimal Qualifications 

     

    Education

    •  Bachelor Degree in Computer Science or related field or equivalent experience 

    Experience

    • Must be business level profficient in English and Japanese.
    • 10+ years relevant Oracle Apps DBA experience- EBS
    • 5+ years direct support of Oracle application end-users in  large Corporate environments
    • Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, PL/SQL,
      Java, Enterprise Manager, SOA, WebLogic and JVM
    • Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, SSO, Dataguard, High Availability and Backup/Recovery
    • Expertise with Oracle EBS 11i & R12 & Fusional Applications, including full life-cycle implementation experience, configuration and administration of the application
    • Expertise in performance tuning across the entire stack (Database & Application Tier)
    • Knowledge of Oracle maintenance/patching mechanics and EBS architecture
    • Demonstrable history solving complex problems across multiple modules

     Skills

    • Superb trouble-shooting skills and tenacity in problem solving
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
    • Strong knowledge of key application functionality, tables and relationships
    • Deep knowledge of Oracle EBS and related entire Tech Stack configurations and deployments
    • Excellent skills in Oracle Recomended or widely used Database Deployement architectures such as ASM and RAC
    • Excellent interpersonal, presentation and communication skills – verbal & written
    • Attention to detail and the ability to learn quickly
    • Extreme focus on Client satisfaction
    • Ability to work calmly and professionally in high pressure situations
    • The ability to work remotely from a home based office in a virtual environment

    Desired Qualifications

    • Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Essbase, Golden Gate, Coherence
    • A consulting background, while not mandatory, would be useful
    • Knowledge of Oracle tools such as Oracle Forms, Oracle Reports and Workflow Administrator would be an advantage.

    Company Description

    Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider.

     

    Be Treated Like the Best 


    Rimini Street hires only the best -- and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

    • Excellent compensation, bonus and benefits packages.
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client Success.
    • Work hard, play hard environment -- Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events. Laughter and smiles welcome here!
    • Professional growth encouraged!  All Rimini Street professionals are encouraged to grow and learn new skills.

     Industry Recognition

    • Winner, Bay Area News Group "Top Workplaces" Awarded in 2010, 2013 and 2014.
    • Named to CIO UK’s “20 Companies to Watch in 2012” annual hotlist of tech companies.
    • Winner, Stevie Award for Customer Service Team of the Year, 2012.
    • Winner, 2012 Red Herring Top 100 Americas award.
    • Ranked #1 as Top Small Business in the West, 2012.
    • Winner, Gartner Cool Company Award, 2012. 

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

     

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