Rimini Street, Inc

Sr. Support Engineer, Oracle EBS CRM

US-TX-Dallas | US-FL-Remote
Job ID
2016-2860

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Support Engineer, EBS CRM.  This position is based anywhere in the United States Our company is currently privately held with plans to become a public company.

 

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment. 

 

Position Summary

 

The role of the Sr. Support Engineer, EBS CRM is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments.  The role of the Sr. Support Engineer, EBS CRM requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

 

Essential Duties & Responsibilities  

 

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support & training for multiple EBSmodules
  • Support client customizations, sharing implementation and best practices advice
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities 

  • Other job related duties and responsibilities may be assigned from time to time

 

Qualifications/Skills/Experience

Minimal Qualifications

 

  •  United States Citizen or Full Green-Cardholder

Educatio 

  • Bachelor Degree in Computer Science or related field or equivalent experience

Experience  

  • 10+ years relevant Oracle EBS Custome Relationship Management (CRM ) Modules
  • 5+ years direct support of EBS CRM application end-users in a Corporate environment
  • Functional Expertise in EBSCRM - ability to configure and troubleshoot customizations
  • Techno-Functional Expertise with solid understanding of underlying data flow and functionality in  CRM and the Core Financials Modules
  • Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
  • Knowledge of Oracle maintenance/patching mechanics and EBS CRM Architecture
  • Demonstrable history solving complex problems across multiple modules 

Skills 

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Oracle EBS CRM customization/extension methodologies
  • Excellent development skills using Oracle EBS toolset
  • Excellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  •  The ability to work remotely from a home based office in a virtual environment

Desired Qualifications  

  • The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
  • A consulting background, while not mandatory, would be useful
  • Experience with localizations and global implementations would be an advantage

#LI-MH1

Company Description

Established in 2005, Rimini Street is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. Rimini Street replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to Rimini Street support.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO’s. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

 

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
  • Excellent compensation, bonus and benefits packages.
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success.
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
  • All Rimini Street professionals are encouraged to grow and learn new skills.

 Accelerating Company Growth

 

  • Pre-IPO company.
  • Over 1,750 signed clients, including 135 Fortune 500 and Global 100.
  • 43 consecutive growth quarters, 2015 revenue of $118 million, and 38% growth year over year since 2012.

Recent Industry Recognition

 

  • Listed as a 2016 Bay Area Top 75 Software Company by the San Francisco Business Times.
  • Named as an Inc. 5000 company for the sixth consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%.
  • Honored with six 2016 Stevie International Business Awards.
  • Received the 2016 Golden Bridge Customer Service Achievement of the Year and Customer Service Department of the Year awards.
  • Honored with the 2016 Best in Biz Company of the Year and Best Place to Work awards.

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

 

 

 

 

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