Rimini Street, Inc

Primary Support Engineer, Manufacturing , ASCP

US-VA-Remote
Job ID
2017-3186

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Primary Support Engineer, Manufacturing and ASCP.  This is a remote role that can be based anywhere in the US.


Our company is currently privately held with plans to become a public company.  
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

 

Position Summary

 

The role of the Primary Support Engineer, Manufacturing and ASCP is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments.  The role of the Primary Support Engineer, Manufacturing and ASCP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

 

Essential Duties & Responsibilities  

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support for multiple EBS modules
  • Support client customizations, sharing implementation and best practices advice
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities 

  • Other job related duties and responsibilities may be assigned

Qualifications/Skills/Experience

Minimal Qualifications

 

Education  

  • Bachelor Degree in Computer Science or related field or equivalent experience

Experience   

  • 10+ years relevant Oracle EBS experience
  • 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle Discrete Manufacturing, WIP, BOM, Inventory, WMS and ASCP
  • Nice to have knowledge in Oracle Process Manufacturing (OPM)
  • Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
  • Knowledge of Oracle maintenance/patching mechanics and EBS architecture
  • Demonstrable history solving complex problems across multiple modules 

Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Oracle EBS customization/extension methodologies
  • Excellent development skills using Oracle EBS toolset
  • Excellent interpersonal, presentation and communication skills - verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications  

  • The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
  • A consulting background, while not mandatory, would be useful
  • Experience with localizations and global implementations would be an advantage

Options

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