Rimini Street, Inc

Senior Enterprise Account Manager

US-CA-Pleasanton
Job ID
2017-3292

Job Description

Rimini Street Inc., the leading provider of third-party support for enterprise application software, seeks a Senior Enterprise Account Manager –ORACLE AND/OR SAP Product Lines.  This is a remote position that can be based anywhere in the US.

 

Our company is currently privately held with plans to become a public company. Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary

 

The Senior Enterprise Account Manager (Sr. EAM) is responsible for a successful client experience ensuring service adoption (onboarding), positive client satisfaction, client retention, contract renewal, cross-sell opportunities, client referenceability, and management of all assigned enterprise clients.  The Sr. EAM will be viewed as a trusted advisor and will partner closely with internal Rimini Street teams to articulate the Rimini Street support model and value proposition to clients. 

Essential Duties & Responsibilities 

  • Single point of accountability for Rimini Street clients (for non-technical issues), providing coordination of all Rimini Street resources from onboarding through entire client relationship
  • Articulate the Rimini Street support model and value proposition to clients
  • Demonstrate an ability to handle objections in a positive manner
  • Lead for Rimini Street team execution providing an improved alignment with the client’s business goals and to help client’s drive the most value from their current ORACLE AND/OR SAP solutions
  • Promotes client satisfaction through regular client interactions to build loyalty, ensure renewals, and expand the Rimini Street support footprint within the client account
  • Demonstrated success in building C-Level and/or Senior VP executive relationships
  • Established track record for identifying and/or delivering strategic solutions
  • Demonstrated ability to identify and solve problems independently
  • Ability to lead special projects as identified and execute through to completion
  • Secures client referenceability and drives client participation in select marketing programs and events 
  • Provide pre-sales client onboarding and account management assistance for the sales organization
  • Partners with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables (in accordance with ISO processes)

 


Qualifications/Skills/Experience

Education 

  • Bachelor and/or Master’s Degree in Computer Science or related field

Experience 

  • Knowledge of the software support market with 10 or more years in high tech client relationship management, business development/strategy, and/or sales.  
  • Specific experience with ORACLE AND/OR SAP solutions is required.
  • Working knowledge of ORACLE AND/OR SAP and ORACLE AND/OR SAP software support infrastructure.
  • Working knowledge of SAAS and Cloud computing.
  • Ability to analyze client activity to identify risks to project success and develop mitigation strategies.
  • Excellent verbal/written communication skills and ability to develop and present to client executive level leadership and key client stakeholders is required. 

Skills  

  • Language Skills:  English
  • Demonstrated ability to provide client service to a large number of client accounts.
  • Ability to analyze client technology strategy to identify potential risks and develop mitigation strategies with established track record for identifying and/or delivering strategic solutions
  • Understanding of ORACLE AND/OR SAP software licensing issues and challenges
  • Strong documentation skills (Word, Visio, Excel, and PowerPoint) are required
  • Experience with CRM systems, especially SalesForce.com

Desired Qualifications 

  • Experience in software support or software services strategy, business development, client management, or delivery preferred.
  • Complex project management experience for multi-product, multi-country solutions.
  • Proven track record in helping clients leverage their IT solutions to meet business goals.
  • Developed successful C-level relationships by providing strategic guidance and direction to past clients on upgrade, migration, and implementation projects.
  • Able to drive client satisfaction rates with their client engagement and personal communication strategies.
  • Has increased client preference, client footprint, and lifetime value for said vendor.
  • Experience in software support and renewing client support contracts

Location

  • United States

#LI-BM1

Company Description

Company Description

Established in 2005, Rimini Street is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. Rimini Street replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to Rimini Street support.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO’s. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

 

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
  • Excellent compensation, bonus and benefits packages.
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success.
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
  • All Rimini Street professionals are encouraged to grow and learn new skills.

 Accelerating Company Growth

 

  • Pre-IPO company.
  • Over 1,750 signed clients, including 135 Fortune 500 and Global 100.
  • 43 consecutive growth quarters, 2015 revenue of $118 million, and 38% growth year over year since 2012.

Recent Industry Recognition

 

  • Listed as a 2016 Bay Area Top 75 Software Company by the San Francisco Business Times.
  • Named as an Inc. 5000 company for the sixth consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%.
  • Honored with six 2016 Stevie International Business Awards.
  • Received the 2016 Golden Bridge Customer Service Achievement of the Year and Customer Service Department of the Year awards.
  • Honored with the 2016 Best in Biz Company of the Year and Best Place to Work awards.

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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