Rimini Street, Inc

Sr. Onboarding Account Manager

Job ID

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Onboarding Account Manager resident in our Tokyo, Japan office.  Rimini Street is currently in the process of becoming a public company.


Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


Position Summary

Reporting to the Director, Global Client Onboarding, the Sr. Onboarding Account Manager is responsible for assuring the successful onboarding of new clients across all Rimini Street product lines.  Client engagement and responsibility continues until all onboarding project line items are completed and the client agrees they are satisfied.

The Sr. Onboarding Account Manager is responsible for working with clients and many internal teams to develop, manage and drive the successful on-time completion of an entire client onboarding project plan. Further, the Sr. Onboarding Account Manager will need to identify project risk areas before they impact a project plan, identify a range of solutions, drive consensus decisions that meet everybody’s needs, and execute decisions.

The Sr. Onboarding Account Manager needs to clearly articulate and communicate in writing and verbally with clients and all internal teams involved with an onboarding project.  The Sr. Onboarding Account Manager is also expected to contribute to client onboarding improvements and innovations.

The positions requires the candidate to be comfortable working with senior client management and to have experience with providing an appropriate project status to C-level executives.


Essential Duties & Responsibilities

  • Responsible for successful, on-time completion of client onboarding projects
  • Partners with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
  • Provide pre-sales client onboarding assistance for the sales organization
  • Ensures onboarding tasks are performed in accordance with ISO processes
  • Maintain up-to-date project information in Salesforce.com and other systems
  • Drive and monitor progress for all client onboarding tasks and identify risk areas, needed escalations, solutions and drive resolution to all challenges, issues
  • Manage client communications and escalations during the onboarding process
  • Provide detailed and timely status reporting to all management as requested
  • Assure excellent client satisfaction with entire onboarding process
  • Secure client referenceability at conclusion of onboarding and drive client participation in select marketing programs and events
  • Identify and propose onboarding innovations and improvement opportunities



  • Tokyo, Japan



  • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience



  • 10+ years project management or consulting experience working with enterprise ERP applications, including strong client management experience
  • 5+ years Oracle or SAP enterprise ERP application implementation and/or upgrade project management experience
  • Demonstrated, proven track record in helping clients leverage their IT solutions to meet business objectives
  • Extensive experience in project management, including knowledge of project management  tools, techniques, methodologies
  • Experience working within quality systems, such as ISO or Six Sigma



  • Project management
  • Strong analytical and problem solving skills
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Ability to work well in a cross-functional, matrix management environment
  • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
  • Strong English verbal and written communication skills
  • Business-Level Japanese verbal & written communication skills


Desired Qualifications

  • Project Management certifications, implementation and technical certifications a plus


Company Description

Company Description

Established in 2005, Rimini Street is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. Rimini Street replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to Rimini Street support.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO’s. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best


  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
  • Excellent compensation, bonus and benefits packages.
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success.
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
  • All Rimini Street professionals are encouraged to grow and learn new skills.

 Accelerating Company Growth


  • Pre-IPO company.
  • Over 1,750 signed clients, including 135 Fortune 500 and Global 100.
  • 43 consecutive growth quarters, 2015 revenue of $118 million, and 38% growth year over year since 2012.

Recent Industry Recognition


  • Listed as a 2016 Bay Area Top 75 Software Company by the San Francisco Business Times.
  • Named as an Inc. 5000 company for the sixth consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%.
  • Honored with six 2016 Stevie International Business Awards.
  • Received the 2016 Golden Bridge Customer Service Achievement of the Year and Customer Service Department of the Year awards.
  • Honored with the 2016 Best in Biz Company of the Year and Best Place to Work awards.


To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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