Rimini Street, Inc

Sr. Support Engineer, Hyperion

GB-London | DE-Remote
Job ID
2017-3464

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Support Techno Functional Engineer, Hyperion. This position may be based remotely anywhere in the United Kingdom.

 

Our company is currently privately held with plans to become a public company. Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary

 

The role of the Sr. Support Techno Functional Engineer, Hyperion is to provide exceptional remote-based support for applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting for our global clients.  The role of the Sr. Support Techno Functional Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. 

 

Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Hyperion functionality and technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support and training for multiple Hyperion Components
  • Support client customizations, sharing implementation and best practices advice
  • Able to review high level design of Hyperion application build including metadata, data integrations (FDMEE, ODI), and script files (i.e HFM rules, Essbase Calc Scripts, Planning Business Rules) to resolve complex issues revolving around performance issues, UI errors, and errors in system logs
  • Proficient in reading Hyperion system logs and able to trace back to product functional setup where the issue originated from.  Based on the functional setup, able to test and isolate where in the setup is causing the error.  Ultimately, able to provide permanent or alternate solution for the client through updates on the application front-end build (i.e application artifacts, metadata) or back-end build on the database structure
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Qualifications/Skills/Experience

Minimal Qualifications

 

Education

  • Bachelor Degree in Computer Science or related field or equivalent experience

 

Location

  • Remote in United Kingdom or Germany

 

Experience

  • 10+ years relevant Hyperion Systems experience in areas such as (Hyperion Planning, Essbase, Essbase Studio, Hyperion Financial Reports, Data Relationship Management (DRM) and Financial Data Quality Management Enterprise Edition (FDMEE)
  • 3+ years direct support of application end-users in a corporate environment
  • Knowledge of Oracle maintenance/patching mechanics and Hyperion / Essbase architecture
  • Demonstrable history solving complex problems across multiple modules
  • Hands on development experience with planning applications, web forms, task lists, MaxL scripts, calc scripts, calc manager rules, loading dimensions and data, security configuration and automation scripts
  • Demonstrated experience with SOX compliance preferred
  • Expertise in performance tuning across the entire stack

Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Hyperion customization/extension methodologies
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • Ability to work remotely from a home based office in a virtual environment

Desired Education, Experience and Skills

  • Experience with administration, installation and/or debug of Essbase especially in high volume environments with complex data sets
  • A consulting background, while not mandatory, would be useful
  • Functional or technical knowledge of other ERP modules in EBS or SAP; Financials, CRM, HR, Manufacturing/Supply Chain would be ideal
  • Experience with localizations and global implementations would be an advantage

 

#LI-SJ1

Company Description

Company Description

Established in 2005, Rimini Street is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. Rimini Street replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to Rimini Street support.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO’s. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

 

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
  • Excellent compensation, bonus and benefits packages.
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success.
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
  • All Rimini Street professionals are encouraged to grow and learn new skills.

 Accelerating Company Growth

 

  • Pre-IPO company.
  • Over 1,750 signed clients, including 135 Fortune 500 and Global 100.
  • 43 consecutive growth quarters, 2015 revenue of $118 million, and 38% growth year over year since 2012.

Recent Industry Recognition

 

  • Listed as a 2016 Bay Area Top 75 Software Company by the San Francisco Business Times.
  • Named as an Inc. 5000 company for the sixth consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%.
  • Honored with six 2016 Stevie International Business Awards.
  • Received the 2016 Golden Bridge Customer Service Achievement of the Year and Customer Service Department of the Year awards.
  • Honored with the 2016 Best in Biz Company of the Year and Best Place to Work awards.

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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