Rimini Street, Inc

Sr. Support Engineer, Hyperion

GB-London | DE-Remote
Job ID

Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Sr. Support Engineer, Hyperion. This position may be based remotely anywhere in the United Kingdom.


Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


Position Summary


The role of the Sr. Support Engineer, Hyperion is to provide exceptional remote-based support for applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting for our global clients.  The role of the Sr. Support Techno Functional Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. 


Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Hyperion functionality and technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support and training for multiple Hyperion Components
  • Support client customizations, sharing implementation and best practices advice
  • Able to review high level design of Hyperion application build including metadata, data integrations (FDMEE, ODI), and script files (i.e HFM rules, Essbase Calc Scripts, Planning Business Rules) to resolve complex issues revolving around performance issues, UI errors, and errors in system logs
  • Proficient in reading Hyperion system logs and able to trace back to product functional setup where the issue originated from.  Based on the functional setup, able to test and isolate where in the setup is causing the error.  Ultimately, able to provide permanent or alternate solution for the client through updates on the application front-end build (i.e application artifacts, metadata) or back-end build on the database structure
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience


Minimal Qualifications



  • Bachelor Degree in Computer Science or related field or equivalent experience



  • Remote in United Kingdom or Germany



  • 10+ years relevant Hyperion Systems experience in areas such as (Hyperion Planning, Essbase, Essbase Studio, Hyperion Financial Reports, Data Relationship Management (DRM) and Financial Data Quality Management Enterprise Edition (FDMEE)
  • 3+ years direct support of application end-users in a corporate environment
  • Knowledge of Oracle maintenance/patching mechanics and Hyperion / Essbase architecture
  • Demonstrable history solving complex problems across multiple modules
  • Hands on development experience with planning applications, web forms, task lists, MaxL scripts, calc scripts, calc manager rules, loading dimensions and data, security configuration and automation scripts
  • Demonstrated experience with SOX compliance preferred
  • Expertise in performance tuning across the entire stack


  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Hyperion customization/extension methodologies
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • Ability to work remotely from a home based office in a virtual environment

Desired Education, Experience and Skills

  • Experience with administration, installation and/or debug of Essbase especially in high volume environments with complex data sets
  • A consulting background, while not mandatory, would be useful
  • Functional or technical knowledge of other ERP modules in EBS or SAP; Financials, CRM, HR, Manufacturing/Supply Chain would be ideal
  • Experience with localizations and global implementations would be an advantage



Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year


To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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