Rimini Street, Inc

Sr. Support Engineer, Oracle Technology (DBA)

JP-Tokyo
Job ID
2017-3465

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Support Engineer, Oracle Technology DBA to be located in Australia, China or Japan.  The candidate must be proficient in Japanese and English.

 

Our company is currently privately held with plans to become a public company.  Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment. 

 

Position Summary 

 

The role of the Sr. Support Engineer, Oracle Technology DBA is to provide exceptional remote-based support for complex client environments on Oracle technology including Database and Middleware as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms.  The role of the Sr. Support Engineer, Oracle Technology DBA requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications. 

 

Essential Duties & Responsibilities

  • Must be proficient in reading,writing and speaking Japanese and English
  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Database Administration, Database Options such as Real Application Clusters (RAC). Including experience with middleware products, such as Oracle Identity (OAM, OIM), Oracle SOA Suite and/or Oracle Enterprise Manager
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products
  • Support client configuration, sharing implementation and best practice advice
  • Manage one or more key assigned accounts as a single point of client contact and advisor
  • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

  • Mentor and train the other team members in the area of own expertise
  • Work as a Primary Support Engineer, working directly with out customers
  • Preference will be given to candidates with experience in other core database technologies such as Sybase, DB2 and MS SQL

Qualifications/Skills/Experience

Minimal Qualifications

 

Education 

  • Bachelor Degree or equivalent in Computer Science or related field or equivalent experience 

Experience

  • 10 + years relevant Oracle Database Technology experience
  • 5 + years relevant experience in implementing Oracle Middleware products such as Oracle Identity Products, Oracle SOA Suite or Oracle Enterprise Manager
  • 5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment
  • Solid understanding of architectural design, deployment, capacity planning and performance tuning of Oracle Database, Essbase & RAC or (DB2, Sybase and MS SQL)
  • Demonstrated experience upgrading, patching and tuning Production Databases and Middleware components
  • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients
  • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions

Skills

  • Business level proficiency in Japanese
  • Excellent interpersonal, presentation and communication skills
  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Deep knowledge Oracle database, Essbase, RAC & related products
  • Good knowledge of Oracle Middleware products, either Oracle Identity and Access Manager or Oracle SOA Suite
  • Good knowledge of Oracle development tools and deployment methodologies
  • Good verbal and good written English communication skills
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

  • The best candidates will have extensive knowledge of Oracle database administration, Essbase and RAC
  • Relevant training in Oracle Technologies will be considered useful
  • A consulting background, while not mandatory, would be useful
  • Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

#LI-RC1

Company Description

Company Description

Established in 2005, Rimini Street is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. Rimini Street replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to Rimini Street support.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO’s. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

 

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
  • Excellent compensation, bonus and benefits packages.
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success.
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
  • All Rimini Street professionals are encouraged to grow and learn new skills.

 Accelerating Company Growth

 

  • Pre-IPO company.
  • Over 1,750 signed clients, including 135 Fortune 500 and Global 100.
  • 43 consecutive growth quarters, 2015 revenue of $118 million, and 38% growth year over year since 2012.

Recent Industry Recognition

 

  • Listed as a 2016 Bay Area Top 75 Software Company by the San Francisco Business Times.
  • Named as an Inc. 5000 company for the sixth consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%.
  • Honored with six 2016 Stevie International Business Awards.
  • Received the 2016 Golden Bridge Customer Service Achievement of the Year and Customer Service Department of the Year awards.
  • Honored with the 2016 Best in Biz Company of the Year and Best Place to Work awards.

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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