Rimini Street, Inc

Sr. Desktop Analyst

US-NV-Las Vegas
Job ID
2017-3531

Job Description

Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Desktop Analyst resident in our Las Vegas office.

 

Our company is currently privately held with plans to become a public company. Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary

 

The Sr. Desktop Analyst will have strong end-user interaction and communication skills, the ability to recognize potential problems and take appropriate preventative action, the ability to support a wide variety of users through phone and email communication as well as personal interaction. The candidate must be able to work independently as well as under direction or as part of a group & team.  The candidate reports directly to the Manager of IT Worforce Services.

  

Essential Duties and Responsibilities

  • Image, deploy and support laptop workstations running Windows 7 and Windows 10 Enterprise
  • Working knowledge of Apple operating systems
  • Create and maintain Active Directory user accounts, access, and groups
  • Setting up workstation areas, such as routers, monitors, printers, and VoIP equipment
  • Troubleshooting all workstation related software issues including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (2013 and 2016), Pulse Secure VPN client, MozyPro, Java, and BlueCoat Unified Agent
  • Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.)
  • Assigning and taking ownership of IT Ticket Requests
  • Onboarding and offboarding personnel (creating/disabling accounts, providing/revoking access, etc.)
  • Provide telecom support for various devices (iPhones, and Mitel desk phones)
  • Installation and troubleshooting Microsoft O365, Skype for Business, OneDrive
  • Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation)
  • Provide professional and courteous support to all internal personnel

Additional Duties and Responsibilities

  • Assisting with hardware & software procurement and inventorying
  • Training other IT personnel or staff as needed
  • Perform other related duties as assigned
  • Off-hours support as requested

Qualifications/Skills/Experience

Location

  • Las Vegas, Nevada

Education 

  • Bachelor Degree in Computer Science or related experience in the Information Technology field

Experience

  • At least 5 to 10 years of in-the-field IT experience
  • Supporting an environment of at least 150+ employees
  • Administrative or in-depth familiarity of Microsoft Office 2013 & 2016, Office 365, Skype for Business and OneDrive.
  • Working with offshore colleagues in a global environment

Skills 

  • Positive attitude, excellent work ethics, strong customer service and exceptionally strong troubleshooting skills
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Strong knowledge of Windows 7 & 10 operating systems
  • Strong knowledge of MS Office 2013 & 2016 and Office 365
  • Excellent communication, interpersonal skills, and writing skills with ability to understand customer needs
  • Excellent organizational and communication skills and ability to complete tasks with limited supervision

Desired Qualifications

  • All relevant IT certifications are welcomed

#LI-BM1

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Over 1,330 active clients, including 85 of the Fortune 500 and Global 100
  • 46 consecutive quarters of sequential revenue growth
  • 2017 Q2 revenue results of $52 million, a quarterly increase of 37% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year

 

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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