Rimini Street, Inc

Enterprise Account Manager, Oracle and SAP

JP-Tokyo
Job ID
2017-3690

Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks an Enterprise Account Manager (EAM) for our Oracle and/or SAP product lines based in our Tokyo, Japan office.

 

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary 

The EAM is responsible for a successful client experience ensuring service adoption (onboarding), positive client satisfaction, client retention, contract renewal, cross-sell opportunities, client referenceability, and management of all assigned enterprise clients.  The EAM will be viewed as a trusted advisor and will partner closely with internal Rimini Street teams to articulate the Rimini Street support model and value proposition to clients. 

Essential Duties & Responsibilities 

  • Single point of accountability for Rimini Street clients (for non-technical issues), providing coordination of all Rimini Street resources from onboarding through entire client relationship
  • Articulate the Rimini Street support model and value proposition to clients
  • Demonstrate an ability to handle objections in a positive manner
  • Lead for Rimini Street team execution providing an improved alignment with the client’s business goals and to help client’s drive the most value from their current ORACLE AND/OR SAP solutions
  • Promotes client satisfaction through regular client interactions to build loyalty, ensure renewals, and expand the Rimini Street support footprint within the client account
  • Demonstrated success in building C-Level and/or Senior VP executive relationships
  • Established track record for identifying and/or delivering strategic solutions
  • Demonstrated ability to identify and solve problems independently
  • Ability to lead special projects as identified and execute through to completion
  • Secures client referenceability and drives client participation in select marketing programs and events 
  • Provide pre-sales client onboarding and account management assistance for the sales organization
  • Partners with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables (in accordance with ISO processes)

Qualifications/Skills/Experience

Education 

  • Bachelor and/or Master’s Degree in Computer Science or related field

Location

  • Tokyo, Japan

Experience 

  • Knowledge of the software support market with 10 or more years in high tech client relationship management, business development/strategy, and/or sales
  • Specific experience with ORACLE AND/OR SAP solutions is required
  • Working knowledge of ORACLE AND/OR SAP and ORACLE AND/OR SAP software support infrastructure
  • Working knowledge of SAAS and Cloud computing
  • Ability to analyze client activity to identify risks to project success and develop mitigation strategies
  • Excellent verbal/written communication skills and ability to develop and present to client executive level leadership and key client stakeholders is required 

Skills  

  • Language Skills:  English
  • Demonstrated ability to provide client service to a large number of client accounts
  • Ability to analyze client technology strategy to identify potential risks and develop mitigation strategies with established track record for identifying and/or delivering strategic solutions
  • Understanding of ORACLE AND/OR SAP software licensing issues and challenges
  • Strong documentation skills (Word, Visio, Excel, and PowerPoint) are required
  • Experience with CRM systems, especially SalesForce.com

Desired Qualifications 

  • Experience in software support or software services strategy, business development, client management, or delivery preferred
  • Complex project management experience for multi-product, multi-country solutions
  • Proven track record in helping clients leverage their IT solutions to meet business goals
  • Developed successful C-level relationships by providing strategic guidance and direction to past clients on upgrade, migration, and implementation projects
  • Able to drive client satisfaction rates with their client engagement and personal communication strategies
  • Has increased client preference, client footprint, and lifetime value for said vendor
  • Experience in software support and renewing client support contracts        

 #LI-SJ1

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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