Rimini Street, Inc

IT Support Specialist

IN-Hyderabad
Job ID
2017-3698

Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks an IT Support Specialist resident in our Hyderabad, India office.

 

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary

 

The IT Support Specialist will have strong end-user interaction and communication skills, the ability to recognize potential problems and take appropriate preventative action, the ability to support a wide variety of users through Service Desk ticketing system, phone and email communication as well as personal interaction. The candidate must be able to work independently as well as under direction or as part of a group & team.  The candidate reports directly to the Help Desk Supervisor.

 

Essential Duties & Responsibilities

  • Handle Tier 1 Help Desk escalations through tickets or phone
  • Assigning and taking ownership of IT Ticket Requests
  • Follow up on outstanding requests and ensure timely resolution with in defined SLA. Escalating to other internal and external teams as appropriate
  • Updating self-help documents so employees can try to fix problems themselves
  • Working with Local IT Team to visit employees if the problem is more serious
  • Install, modify, and repair computer hardware and software
  • Support laptop and workstations running Windows 7 Enterprise
  • Create and maintain Active Directory user accounts, access, and groups
  • Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (2010 and 2013), Juniper VPN client, MozyPro, Java
  • Management of assigned projects and tasks
  • Administering internal software solutions such as MozyPro, Citrix S hareFile, Citrix GoToMeeting, Microsoft Lync, Smartsheet, SharePoint, and Office 365
  • Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation)
  • Provide professional and courteous support to all internal personnel
  • Sharing knowledge with team colleagues

 

Additional Duties & Responsibilities

  • Maintain and develop own knowledge and skills to assist with first time fault resolution
  • Identify and escalate repeat issues or service risks into service management teams
  • Providing presentations relating to projects, tasks, or proposals
  • Training other IT personnel or staff as needed
  • Covering other IT members responsibilities when required
  • Server maintenance when required (patching, testing, back ups, etc.)
  • Network maintenance when required

Qualifications/Skills/Experience

Minimal Qualifications

 

Education

  • Bachelor Degree in Computer Science or related experience in the Information Technology field

 

Experience

  • 3-4 years of experience in a technical Help Desk/Service Desk position supporting Windows 7, Microsoft Office 2013 Products and Business applications in the business environment
  • Supporting an environment of at least 200+ employees
  • Administration or in-depth familiarity of O365, MozyPro(or similar), Citrix ShareFile(or similar), Citrix GoToMeeting(or similar), Microsoft Lync, SharePoint, SCCM, and Active Directory
  • Working with a global team

 

Skills

  • Positive attitude, excellent work ethics, strong customer service and exceptionally strong troubleshooting skills
  • An ability to assesses each employee’s IT Knowledge
  • Good accurate records keeping
  • An indepth understanding of the software and equipment used with in the organization
  • Strong knowledge of Windows 7 operating systems
  • Basic knowledge of Windows networks, firewalls, and Remote Access
  • Strong knowledge of MS Office 2010/2013, MS Outlook & Exchange
  • Excellent written and verbal communications skills and capacity to creatively solve problems are essential
  • Good organizational and communication skills and ability to complete tasks with limited supervision

 

Desired Qualifications

  • MCSA, MCSE, ITIL and other relavent IT certifications

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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