Rimini Street, Inc

Client Marketing and Advocacy Manager

Job Location US-CA-Pleasanton
Job ID

Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Client Marketing and Advocacy Manager resident at our Pleasanton, CA office location.


Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way!


Position Summary 


Our ideal candidate will support and execute on multiple Client Marketing initiatives and help shape the success of future client programs. The Client Marketing and Advocacy Manager is primarily responsible for advancing a strong portfolio of global client references that help strengthen our market position, accelerate the sales cycle, inspire existing clients and supports marketing and PR activities.



Essential Duties & Responsibilities

  • Develop a comprehensive list of reference clients that can be used externally to support the sales cycle for both prospect and existing clients, marketing activities, PR, analyst relations, and strategic partnerships with our partner ecosystem

  • Grow the Rimini Street client community through virtual and onsite client connections. Promotion of greater engagement

  • Build a strong portfolio of client success stories and content to be used to create reference material, including written case studies, video, eBooks and other sales enablement material

  • Produce a pipeline and delivery plan for fulfilling reference needs in line with stakeholder requirements and Rimini Street go to market plans

  • Conduct interviews with reference contacts at all levels to obtain crucial content and storyboards for reference materials and activities
  • Secure appropriate clients to support sales opportunities, press, events, speaking opportunities, case studies, videos and other marketing initiatives
  • Manage programs for increased client connections and communications to build client advocacy and success
  • Drive user group collaboration and participation across the regions including coordination of key stakeholders to represent Rimini Street create transparency to the status of the program with regular reporting to internal stakeholders
  • Provide regular client success updates to process documentation and client data sources: Fortune client lists, client quotes, client slides, assets inventory, etc.




  • Bachelor’s Degree required



  • 5+ years’ experience in a client marketing or customer reference manager role, preferably within enterprise software or B2B organization



  • Experience in establishing strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with senior executives in large strategic customer accounts
  • Able to collaborate with cross functional and regional teams in a global organization
  • Excellent organizational and project management skills with the ability to manage and execute multiple projects under competing deadlines


Desired Skills and Experience

  • Computer application proficiency (particularly PowerPoint and Excel)
  • Experience using applications such as Salesforce.com, RO Innovation, Marketo
  • Excellent verbal communication, writing and editing skills
  • High level of self-motivation with accountability and confidence to work both independently and with marketing and other cross functional teams
  • Adaptability and flexibility to change as the nature of our work and assignments evolve to meet changing business needs and deadlines for our clients
  • Ability to present creative ideas in a concise, professional manner



Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills


Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year



To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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