Rimini Street, Inc

  • Sr. Client Marketing and Advocacy Manager

    Job Location US-CA-Pleasanton | US-NV-Las Vegas | US-IL-Chicago
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI), is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Sr. Client Marketing and Advocacy Manager resident at our Pleasanton, CA office (preferred) or Chicago, IL or Las Vegas, NV location.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way!


    Position Summary 


    Our ideal candidate will own all aspects of the global advocacy program, including running regional and global client programs, growing engagement of community members and developing a strong portfolio of global client advocates that help strengthen our market position, accelerate the sales cycle, inspire existing clients and support marketing and PR activities.


    You will have the opportunity to:

    • Develop a comprehensive list of reference clients that can be used externally to support the sales cycle for both prospect and existing clients, marketing activities, PR, analyst relations, and strategic partnerships with our partner ecosystem
    • Grow the Rimini Street client community through virtual and onsite client connections. Promotion of greater engagement
    • Build a strong portfolio of client success stories and content to be used to create reference material, including written case studies, video, eBooks and other sales enablement material

    This position reports to the Director of Client Marketing



    Essential Duties & Responsibilities


    • Produce a pipeline and delivery plan for fulfilling advocacy needs in line with stakeholder requirements and Rimini Street go to market plans
    • Manage programs with emphasis on engaging clients in the community and growing community membership online
    • Drive user group collaboration and participation across the regions including coordination of key stakeholders to represent Rimini Street
    • Develop and manage client-facing communications (ie. Welcome guides, newsletter)
    • Develop a formal client satisfaction program to address detractors, identify advocates and further deepen relationships
    • Secure appropriate clients to support sales opportunities, press, events, speaking opportunities, case studies, videos and other marketing initiatives
    • Lead the creation and promotion plan of client advocacy assets
    • Conduct periodic assessments of the current state of client advocacy within the organization to identify critical gaps and develop a plan to address them
    • Evangelize the value of client advocates internally; including articulating stories and available assets and events, and providing advocate contributions to the executive level
    • Cultivate effective cross-functional relationships (ie. Product Marketing, Client Success, Reference Team, Corporate Marketing) to ensure engagement with the new advocates and their stories
    • Provide ongoing client success updates to process documentation and client data sources: Fortune client lists, client quotes, client slides, assets inventory, etc.





    • Bachelor’s Degree required



    • At least 8-10 years marketing experience, ideally in customer marketing, advocacy or reference manager role, preferably within enterprise software or B2B organization
    • Experience in establishing strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with senior executives in large strategic customer accounts
    • Excellent organizational and project management skills with the ability to manage and execute multiple projects under competing deadlines


    Desired Skills and Experience

    • Computer application proficiency (particularly PowerPoint and Excel)
    • Experience using applications such as Salesforce.com, RO Innovation, Marketo
    • Excellent verbal communication, writing and editing skills
    • High level of self-motivation with accountability and confidence to work both independently across marketing and other cross-functional teams across the globe
    • Adaptability and flexibility to change as the nature of our work and assignments evolve to meet changing business needs and deadlines for our clients
    • Ability to present creative ideas in a concise, professional manner



    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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