Rimini Street, Inc

Onboarding Account Manager

Job Location GB-London
Job ID

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


We actively seek an Onboarding Account Manager resident in our London, UK office.


Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


Position Summary


Reporting to the Director of Global Client Onboarding (GCO), the Onboarding Account Manager (OAM) is responsible for assuring the successful onboarding of new clients across all Rimini Street product lines.  Client engagement and responsibility continues until all onboarding project tasks are completed.


The OAM is responsible for developing, managing and driving the successful on-time completion of the client onboarding project plan. The OAM will need to identify project risk areas before they impact a project plan, identify a range of solutions, drive consensus decisions that meet everybody’s needs, and execute decisions. If there are any escalations that arise during client onboarding, the OAM will lead the escalation efforts. This includes developing and executing an escalation action plan for resolving the issues and managing the communication.


The OAM needs to clearly articulate and communicate verbally and in writing with clients and all internal teams involved with an onboarding project.  The OAM is also expected to contribute to client onboarding projects, improvements and innovations


Essential Duties and Responsibilities

  • Responsible for successful, on-time completion of client onboarding projects
  • Partners with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
  • Provide pre-sales client onboarding assistance for the sales organization 
  • Ensures onboarding tasks are performed in accordance with ISO processes
  • Maintain up-to-date project information in Salesforce.com and other systems 
  • Drive and monitor progress for all client onboarding tasks and identify risk areas, needed escalations, solutions and drive resolution to all challenges, issues
  • Manage client communications and escalations during the onboarding process
  • Provide detailed and timely status reporting to all management as requested
  • Assure excellent client satisfaction with entire onboarding process
  • Secure client reference ability at conclusion of onboarding
  • Identify and propose onboarding innovations and improvement opportunities


Minimal Qualifications



  • Remote, UK



  • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience



  • 10+ years consulting or project management experience working with enterprise ERP applications, including strong client management experience
  • 5+ years Oracle or SAP enterprise ERP application implementation and/or upgrade project management experience
  • Demonstrated, proven track record in helping clients leverage their IT solutions to meet business objectives
  • Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
  • Experience working within quality systems, such as ISO or Six Sigma



  • Project management
  • Strong analytical and problem solving skills
  • Ability to work independently
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Ability to work well in a cross-functional, matrix management environment
  • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
  • Strong English verbal and written communication skills


Desired Qualifications

  • Project Management certification
  • Implementation and technical certifications


Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills


Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year



To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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