Rimini Street, Inc

Manager, Global Client Onboarding

US-TX-Dallas | US-Remote
Job ID
2017-3847

Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Manager of Global Client Onboarding, a remote position and can be based anywhere in the US.

 

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary

Reporting to the Director of Global Client Onboarding (GCO), the Manager of Global Client Onboarding is responsible for managing a team of high performing Onboarding Account Managers (OAM), in addition to supporting key clients and managing critical projects.

The Manager of Global Client Onboarding gives day-to-day direction to the OAMs, including driving the attainment of team and individual objectives.   This manager would provide regular reporting to senior management and assign duties and clients to the OAMs. Additional responsibilities include managing onboarding for key clients and driving critical projects.

The Manager of Global Client Onboarding would require excellent communication, negotiation, task prioritization and personnel management skills.

 

Essential Duties and Responsibilities

  • Manage team of high-performing Onboarding Account Managers
  • Assign projects, tasks and clients to Onboarding Account Managers
  • Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meetings with direct reports
  • Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
  • Provide Onboarding and Client Management guidance to the OAMs and colleagues outside of the GCO organization
  • Develop annual individual and team objectives
  • Deliver quarterly performance evaluations to OAMs
  • Support OAMs in Client Escalations and Drive Executive Communication
  • Drive completion of critical projects as needed for GCO organization
  • Manage onboarding for Major Accounts as needed
  • Provide pre-sales client onboarding assistance for the sales organization  
  • Ensures onboarding tasks are performed in accordance with ISO processes
  • Maintain up-to-date project information in Salesforce.com and other systems  
  • Provide detailed and timely status reporting to all management as requested 
  • Assure excellent client satisfaction with entire onboarding process
  • Identify and propose onboarding innovations and improvement opportunities

 

Qualifications/Skills/Experience

Location

  • Remote, US

 

Education

  • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience

 

Experience  

  • 5+ years managing high-performing account management and/or technical teams
  • 10+ years consulting or project management experience working with enterprise ERP applications, including strong client management experience
  • 5+ years Oracle or SAP enterprise ERP application implementation and/or upgrade project management experience
  • Strong negotiation and diplomacy skills
  • Strong analytical and problem solving skills
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Demonstrated, proven track record in managing IT teams
  • Extensive experience in project management, including knowledge of project management  tools, techniques, methodologies
  • Experience working within quality systems, such as ISO or Six Sigma 

 

Skills  

  • Personnel Management
  • Strong decision-making and problem solving skills
  • Executive Communication
  • Project management
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Ability to work well in a cross-functional, matrix management environment
  • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
  • Strong English verbal and written communication skills 

Desired Qualifications

  • Project Management certification
  • Implementation and technical certifications

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year

 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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