Rimini Street, Inc

Sr. Director, Global IT Infrastructure

Job Location US-CA-Pleasanton
Job ID

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


We actively seek a Sr. Director, Global IT Infrastructure resident in our Pleasanton, California office.


Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


Position Summary



The Sr. Director, Global IT Infrastructure is a technical leader position. In this position you will oversee a team of seasoned infrastructure managers and individual contributors across the globe that are responsible for Rimini Street’s systems, networks and cloud infrastructures. The ideal candidate has a strong technical background with a mix of extensive IT leadership experience.



Essential Duties and Responsibilities

  • Extensive background building and managing large, global system, network and telecom operations
  • Provide leadership for Systems, Networks, Telecom and Cloud Infrastructure teams
  • Strong technical experience with systems and networks such as network/firewall, Windows and Linux servers, Active Directory and Exchange / Office 365
  • Ensure system performance, reliability and availability according to SLAs, resolve problems in a timely manner and escalate when necessary
  • Overall management of IT Operational projects, including system and network implementation/upgrades
  • Manage the technology direction and tools of the team, ensuring that appropriate standards are set, documented, maintained and followed
  • Work with IT teams and vendors to architect the deployment of new technology
  • Work as part of the IT leadership team to identify, define, and prioritize IT investments required to meet the strategic objectives of the company
  • Develop, implement and maintain corporate datacenters, private and public cloud and network infrastructure
  • Implement new systems capabilities in support of business initiatives
  • Implement monitoring and develop metrics to measure department performance
  • Report operation performance through defined metrics and reports on a monthly basis



Additional Duties and Responsibilities

  • Perform other duties as needed


Minimal Qualifications  



  • Pleasanton, CA



  • Bachelor and/or Master’s Degree in Computer Science or related field
  • Appropriate industry and technology certificates and additional training to ensure state-of-the-art awareness in the latest systems and trends



  • 15+ years strong experience delivering IT operations services
  • 10+ years of proven leadership at a senior level directing a team of managers and direct reports (managing managers)
  • Experience working in a global organization



  • Strong analytical and problem solving skills
  • Strong process improvement skills and orientation
  • Executing calmly against tough deadlines
  • Solid hands on understanding and experience with IT systems and networking technologies
  • Demonstrated commitment to customer service
  • Superior oral and written communication skills
  • Strong team management skills and ability to prioritize
  • Ability to build and manage project plans
  • Ability to effectively and timely communicate both written and verbal
  • Ability to multi-task in a fast-paced, dynamic environment


Desired Qualifications

  • Knowledge of the following technologies:
    • Mitel VoIP Solutions
    • Juniper
    • Palo Alto Networks Firewalls
    • VPN Tunnels, Firewalls
    • Cloud Technologies
    • VMWare
    • Monitoring Solutions: Solarwinds, PRTG Network & System Monitoring
    • IP routing
    • Network HW architectures
  • Certifications: CCNA, CCIE, PMI PMP; PMI PgMP, AWS-CSA, EMC Cloud, MSCE Cloud




Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 Accelerating Company Growth

  • Trading on Nasdaq: RMNI
  • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
  • 47 consecutive quarters of sequential revenue growth
  • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

  • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
  • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
  • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
  • Received 7 Golden Bridge awards including Technology Company of the Year


To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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