Rimini Street, Inc

  • Sr. Support Engineer, JD Edwards

    Job Location AU-Remote | AU-Sydney  | AU-Melbourne VIC
    Job ID
    2018-3911
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Sr. Support Engineer, JDE in the Asia Pac Region (Japan or Australia).

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

      

    Position Summary

     

    The role of the Sr. Support Engineer, JDE is to provide exceptional remote-based support for mission-critical JDE applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple JD Edwards modules for our global clients .  The role of the Sr. Support Engineer, JDE requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

     

    Essential Duties & Responsibilities

    • Solve complex customer issues using methodical troubleshooting based on expert knowledge of JDE applications functionality and technology
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based functional support & training for multiple JDE modules
    • Support client customizations, sharing implementation and best practices advice
    • Develop application break fixes for critical product defects
    • Create scripts to identify, analyze and correct data issues
    • Manage one or more key assigned accounts as a technical/functional advisor
    • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
    • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

    Additional Duties & Responsibilities 

    • Other job related duties and responsibilities may be assigned from time to time

    Qualifications/Skills/Experience

    Minimal Qualifications 

     

    Education  

    • Bachelor Degree in Computer Science or related field or equivalent experience

    Experience 

    • Requirement of both programming knowledge of WORLD RPG code and Enterprise One Tools to debug issues and assist in problem resolution
    • 15+ years' experience in WORLD and Enterprise One JDE software with a concentration in the Financial and Distribution suites of the JDE softeware
    • 15+ years direct support of application end-users in a Corporate environment 
    • Requirement of both programming knowledge of WORLD RPG code and Enterprise One Tools to debug issues and assist in problem resolution
    • Experience with project implementation, upgrades, and production support projects
    • A track record of successful roles in multiple JDE implementation or upgrade projects 
    • Deep working knowledge and understanding of supporting business processes 
    • Analytical, logical problem resolution skills 
    • JDE World RPG and Application Support including World A7.3
    • JDE E1 Development and Application Support including from version Xe – 9+JDE E1 Basic
    • An added knowledge of CNC Support including Package Build and Deployments, User and User Defined Object Security
    • Knowledge of Java, C++ along with other Development languages that are commonly used in JDE
    • An understanding of Virtualization Technology that JD Edwards commonly runs on a plus
    • An understanding of JDE Upgrade experience on both Tools and Applications a plus
    • Hands on knowledge of JDE Integration with 3rd Party On-Premise and Cloud systems
    • Hands on knowledge of Imbedded BI Publisher
    • Knowledge of localizations: architecture, implementation and key functionality  
    • Good communication Skills with customers is mandatory
    • Knowledge of maintenance/patching mechanics of JDE architecture
    • Demonstrable history solving complex problems across multiple modules

     

    Skills  

    • Japanese speaking desired
    • Superb trouble-shooting skills and tenacity in problem solving
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
    • Strong knowledge of key application functionality, tables and relationships
    • Deep knowledge of JDE customization/extension methodologies
    • Development skills using JDE Development toolset is desired but not required 
    • Excellent interpersonal, presentation and communication skills – verbal & written 
    • Attention to detail and the ability to learn quickly.
    • Extreme focus on Client satisfaction.
    • Demonstrated ability to work independently and as part of a team
    • Ability to work calmly and professionally in high pressure situations.The ability to work remotely from a home based office in a virtual environment

    Desired Qualifications 

    • A consulting background, while not mandatory, would be useful 
    • Experience with localizations and global implementations would be an advantage

     #LI-RP1

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

     

    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

     

    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills

     

    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

     

    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year

     

     

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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