Rimini Street, Inc

  • Sr. Support Engineer, Oracle Technology - Middleware

    Job Location JP-Tokyo | AU-Sydney  | AU-Remote
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a bilingual Sr. Support Engineer, Oracle Technology - Middleware resident towork virtually from their home office. This position can reside anywhere in Australia, New Zealand, Singapore, Taiwain, or Japan.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.



    Position Summary 


    The role of the Sr. Support Engineer Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle  technology including WebLogic, Fusion Middleware, Oracle SOA Suite, Oracle Identity and Access Manager and associated UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms.  The role of the Sr. Support Engineer Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.


    Essential Duties & Responsibilities

    • Utilising your expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration, you will work closely with our customers on a daily basis to understand their needs, solve complex customer issues, support business change and deliver a consistently high quality of customer experience.
    • You will routinely provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
    • In supporting client configuration, you will be relied upon for your thought leadership through the sharing of best practices.
    • You will serve as a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
    • You can expect to collaborate daily with team members in a virtual team environment to extend field experience to different client situations.
    • As a recognized subject matter expert, you will have the opportunity to contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

    Additional Duties & Responsibilities

    • Mentor and train the other team members in the area of own expertise




    Minimal Qualifications



    • Bachelor Degree in Computer Science or related field or equivalent experience 


    • Remote-based



    • 10 + years relevant Oracle Technology experience demonstrated on resume
    • 5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.
    • 5 + years experience working as a support engineer in a similar organisation.
    • Solid understanding of architectural design, deployment, capacity planning
    • Experience performance tuning of WebLogic, Fusion Middleware, UNIX Administration
    • Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration
    • Demonstrated Experience working with Integration Products (SOA Suite, OSB, B2B)
      • OR
    • Demonstrated Experience working with Identity and Access Management Products (OAM, OIM, B2B, OSB)
    • Demonstrated experience upgrading, patching and tuning Production Databases
    • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.
    • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions. 


    • Able to communicate fluently in both Japanese and English is highly preferred
    • Excellent interpersonal, presentation and communication skills
    • Superb trouble-shooting skills and tenacity in problem solving.
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
    • Deep knowledge Oracle Fusion Middleware Products, SOA, OSB and Identity management
    • Good knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.
    • Good verbal and good written English communication skills
    • Attention to detail and the ability to learn quickly.
    • Extreme focus on Client satisfaction.
    • Ability to work calmly and professionally in high pressure situations.
    • The ability to work remotely from a home based office in a virtual environment. 

    Desired Qualifications

    • The best candidates will have extensive knowledge of Oracle database administration, WebLogic, UNIX and RAC.
    • A consulting background, while not mandatory, would be useful
    • Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful


    Company Description

    Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider.


    Be Treated Like the Best 

    Rimini Street hires only the best -- and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

    • Excellent compensation, bonus and benefits packages.
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client Success.
    • Work hard, play hard environment -- Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events. Laughter and smiles welcome here!
    • Professional growth encouraged!  All Rimini Street professionals are encouraged to grow and learn new skills.

     Industry Recognition

    • Winner, Bay Area News Group "Top Workplaces" Awarded in 2010, 2013 and 2014.
    • Named to CIO UK’s “20 Companies to Watch in 2012” annual hotlist of tech companies.
    • Winner, Stevie Award for Customer Service Team of the Year, 2012.
    • Winner, 2012 Red Herring Top 100 Americas award.
    • Ranked #1 as Top Small Business in the West, 2012.
    • Winner, Gartner Cool Company Award, 2012. 

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.




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