Rimini Street, Inc

  • Quality Systems Supervisor

    Job Location US-CA-Pleasanton | US-NV-Las Vegas
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Quality Systems Supervisor resident in our Pleasanton, CA office.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.”


    Position Summary


    Ensure quality compliance across all business units, collaborate with business units on development and management of required documentation, identify root cause and corrective actions, and ensure corporate training needs are met. The right candidate will have an entrepreneurial spirit with a “whatever it takes” mindset. This position reports to the Sr. Manager, Global Compliance Frameworks and part of the Global Audit and Compliance organization.

    Essential Duties and Responsibilities

    • Develop, monitor and meet, department and individual goals and objectives
    • Provide direction to partner management to establish, implement, and maintain policies and procedures designed to ensure compliance with all necessary and appropriate management system standards
    • Work with business units to align metrics and annual priorities and goals
    • Analyze business metrics to identify trends or issues, and present/review with appropriate department management
    • Prepare Management Review Meeting presentations and ensure meeting outputs are complete
    • Manage and mentor personnel in support and administration of Document Control, Training Management, Audit and CAPA systems
    • Develop new process or capability as needed to meet needs of growing organization, e.g., Document Control, Training Management, Audit and CAPA System
    • Assure organization is trained on Management System requirements through the development and implementation of compliance education and training courses
    • Coordinate external audits for ISO registration and respond to audit findings
    • Participate in problem solving and root cause analysis, along with implementing counter measures and/or facilitating and verification of corrective actions
    • Expected to operate independently, and held accountable to proactively fulfill tasks and achieve results within assigned timelines
    • Expected to understand strategic priorities developed by upper management and to respond to requests with appropriate urgency and with an organized approach
    • Monitor regulatory and industry trends/actions and report regularly to Quality Compliance management
    • Support internal audits by consultancy or participation

    Additional Duties and responsibilities

    • Perform other job-related duties as assigned to support the management systems



    Minimal Qualifications  

    • Bachelor’s Degree in an appropriate technical discipline or equivalent experience, and demonstrated knowledge with 5+ years of relevant experience
    • Demonstrable knowledge and experience of ISO 9001:2015, or ISO 27001:2013, or other related standard
    • 1+ years supervisory experience



    Bachelor’s Degree in an appropriate technical discipline or equivalent experience, and demonstrated knowledge with 5+ years of relevant experience



    • Knowledge of process planning and change management control
    • Knowledge of quality systems such as ISO 9001:2015, ISO 27001:2013, or other related standard
    • Excellent project management, organizational skills required
    • Proficient in Word, Excel, Visio, and PowerPoint
    • Self-motivated and directed with the ability to work and learn quickly in a high-energy environment
    • Strong managerial/interpersonal/integrating/problem-solving skills and demonstrated ability to collaborate effectively across a variety of workgroups in demanding/changing situations
    • Must have capability to review, analyze, summarize and interpret quality systems data, draw conclusions and make appropriate recommendations
    • Drive to engage positively with Business teams and make impactful contributions in a multi-cultural/national environment
    • Experience with dashboard software such as QlikSense or Tableau is helpful



    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed