Rimini Street, Inc

  • Primary Support Engineer, SAP IS-U

    Job Location US-IL-Chicago | US-Remote
    Job ID
    2018-4237
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

     

    We actively seek a Primary Support Engineer, SAP IS-U and Logistics for a remote position located anywhere in the U.S.

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment

     

     

    Position Summary

     

    The role of the Primary Support Engineer, SAP Industry Solution  - Utilities (IS-U) and Logistics is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global IS- U clients. The role of the Primary Support Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Good working experience of all aspects of IS-U and SAP Logistics (to include FERC reporting),experience are must haves for this role.

     

    Essential Duties and Responsibilities

    • Solve customer issues using methodical troubleshooting based on expert knowledge of SAP (IS-U) and Logistics and Logistics functionality and technology in complex ERP environments
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based functional support & training for all aspects of the functional and technical features of SAP (IS-U) and Logistics including extensive and in-depth knowledge of all aspects of SAP FERC reporting
    • Support client customizations, sharing implementation and best practices advice
    • Develop application break fixes for critical product defects
    • Create scripts to identify, analyze and correct data issues
    • Manage one or more key assigned accounts as a technical/functional advisor
    • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
    • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
    • Additional Duties & Responsibilities 
    • Other job related duties and responsibilities may be assigned from time to time

    Qualifications/Skills/Experience

    Minimal Qualifications

     

    Permanent Resident or U.S Citizenship Required

     

    Education 

    • Bachelor Degree in Computer Science or related field or equivalent experience

    Experience 

    • 10+ years relevant SAP experience particularly with all aspects of SAP Industry Solution  - Utilities (IS-U) and Logistics   
    • The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 5 years “hands on” implementation experience in the US and Canada with at least two full life-cycle implementations, and be intimately familiar with country-specific regulatory requirements. 
    • 5+ years direct support of application end-users in a Corporate environment
    • A track record of successful roles in several SAP implementation or upgrade projects
    • Deep working knowledge and understanding of supporting business processes
    • Analytical, logical problem resolution skills
    • SAP certification(s) preferred
    • Knowledge of localizations: architecture, implementation and key functionality
    • Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application. 
    • Knowledge of maintenance/patching mechanics and SAP architecture.
    • Demonstrable history solving complex problems across multiple modules. 

     

    Skills 

    • Superb trouble-shooting skills and tenacity in problem solving
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
    • Strong knowledge of key application functionality, tables and relationships
    • Deep knowledge of SAP customization/extension methodologies
    • Excellent development skills using SAP toolset
    • Excellent interpersonal, presentation and communication skills – verbal & written
    • Attention to detail and the ability to learn quickly
    • Extreme focus on Client satisfaction
    • Demonstrated ability to work independently and as part of a team
    • Ability to work calmly and professionally in high pressure situations
    • The ability to work remotely from a home based office in a virtual environment

     

    Desired Qualifications

    • The best candidates will have extensive knowledge of multiple SAP modules across releases (Enterprise Portal 5.x, 6.x, & 7.x, NW 2004s, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
    • Knowledge of any Country Specific Solutions would be an advantage
    • A consulting background, while not mandatory, would be useful
    • Experience with localization's and global implementations would be an advantage

     

    #LI-M1

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

     

    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

     

    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills

     

    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

     

    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year

     

     

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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