Rimini Street, Inc

  • Sr. Support Engineer, EBS Agile (U.S. West Region)

    Job Location US-CA-Los Angeles | US-CA-Pleasanton | US-Remote
    Job ID
    2018-4238
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the support provider for Oracle SAP software and products. The Company was founded to disrupt and redefine leading third-party the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

     

    We actively seek a Sr. Support Engineer, EBS Agile  (U.S. West Region)   This is a remote position that can be based anywhere in the US West Refion, as working Pacific Timezone hours will be required.

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary 

     

    The role of the Sr. Support Engineer, EBS Agile (U.S. West Region) ,  is to provide exceptional remote-based support for mission-critical Agile PLM Software applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Agile modules for our global clients.  The role of the Sr. Support Engineer, EBS Agile requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

     

    Essential Duties & Responsibilities   

    • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Agile PLM Software applications focusing on solving technical and functional issues in support of each client
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based functional and technical support & training for multiple Agile PLM software modules
    • Support client customizations, sharing implementation and best practices advice
    • Must be able to Develop application break fixes for critical product defects
    • Create scripts to identify, analyze and correct data issues
    • Manage one or more key assigned accounts as a technical/functional advisor
    • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
    • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

    Additional Duties & Responsibilities  

    • Other job related duties and responsibilities may be assigned from time to time

    #LI-RP1

    Qualifications/Skills/Experience

    Education  

    • Bachelor Degree in Computer Science or related field or equivalent experience

    Location

    • US, remote; ideally pacific time zone

     

    Experience  

    • At least 10+ years relevant Oracle Agile development experience in PLM software, including a strength in one or more of the following areas: Product Collaboration (PC), Product Governance and Compliance, Engineering Data Management (EDM), Engineering Collaboration (EC)
    • 5+ years direct support of application end-users in a Corporate environment
    • Technical and Functional Expertise with Agile PLM Software with solid understanding of underlying data flow and functionality in Product Quality Management, Product Collaboration, Product Portfolio Management, Cost Management, and Product Compliance / PG&C
    • Expertise with Agile PLM Software architecture, including full life-cycle implementation experience, configuration and administration of the application
    • Knowledge of Oracle Agile maintenance/patching mechanics
    • Demonstrable history solving complex problems across multiple modules 

    Skills 

    • Expert Agile PLM Software trouble-shooting skills and tenacity in problem solving
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
    • Strong knowledge of key application functionality, tables and relationships
    • Deep knowledge of Oracle Agile customization/extension methodologies
    • Excellent development skills using Oracle Agile toolset
    • Excellent interpersonal, presentation and communication skills – verbal & written
    • Attention to detail and the ability to learn quickly
    • Extreme focus on Client satisfaction
    • Ability to work calmly and professionally in high pressure situations
    • The ability to work remotely from a home based office in a virtual environment

    Desired Qualifications 

    • The best candidates will have extensive knowledge of multiple Agile modules across releases including proficiency with Agile product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
    • Experience with implementation and support of Service Oriented Architecture & Weblogic, while not mandatory, would be useful
    • A consulting background, while not mandatory, would be useful
    • Experience with localizations and global implementations would be an advantage

    #LI-WP1

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

     

    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

     

    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills

     

    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

     

    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year

     

     

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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