Rimini Street, Inc

  • Director, Marketing Operations

    Job Location US-CA-Pleasanton | US-IL-Chicago
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Director, Marketing Operations resident in our Pleasanton, CA office or Chicago office location.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


    The Director, Marketing Operations owns all processes related to marketing productivity, data management strategy, marketing technology selection, implementation and enablement, and other related marketing systems’ administration, and the reporting and measurement of all campaign and lead generation activity and performance, including analyzing and reporting on marketing and sales metrics are critical to the position to ensure marketing KPI, pipeline goals and revenue attainment.


    The ideal candidate will have a proven track record of creating excellent marketing operations that enable predictability, scalability, and efficiency and possess a unique blend of metrics-driven business ownership, marketing and operations acumen, leadership, agility, and communications skills.


    The position reports to the CMO Chief of Staff.


    Essential Duties & Responsibilities


    • Lead and grow the analytics function at Rimini Street, identifying key metrics across the funnel, and delivering actionable insights on our marketing performance and contribution to pipeline
    • Define marketing measurement approach against current industry best practices and benchmarks
    • Provide dependable advice and consultation leveraging marketing performance data
    • Construct key marketing reporting mechanisms, including weekly and quarterly dashboards, reports and funnel metrics to measure inbound and outbound campaign performance, identify trends and measure ROI
    • Ongoing analytics delivery to provide insights on target segmentation for better campaign decision making
    • Ensure closed-loop reporting, owning all integration points, API, and program builds for data synchs
    • Develop and implement a global data strategy to ensure consistent data quality, while ensuring appropriate data governance to maintain best practices related to data privacy and anti-spam compliance
    • Work with the cross-functional marketing teams, field/regional marketing, and sales teams to ensure airtight lead process from inquiry to closed revenue
    • Partner closely with sales leadership to maintain and continually improve our target account list, the foundational piece that enables our Account-Based Marketing strategy
    • Marketing technology stack and infrastructure ownership (selection, project management and implementation, administration, governance, and enablement)
    • Build, maintain, and deliver a complete MarTech roadmap and project schedules.
    • Managing and delivering Marketing automation processes and projects from inception to maintenance, to global enablement
    • Deliver effective change management and communications for technology implementation, data policy and process re-engineering within marketing
    • Support the marketing planning effort by providing performance insights to help set and manage budgets, establishing KPIs and reporting on progress against goals



    • Pleasanton, CA or Chicago, IL



    • BA / BS Degree; MBA desirable




    • 7-10+ years of marketing operations or related experience with a B2B software company
    • 5 years experience managing a marketing team




    • Leadership and change management skills with demonstrated experience in managing and collaborating with cross-functional teams
    • Highly motivated, collaborative, and a deep passion for success
    • Passion for marketing metrics and process improvement
    • People management, including the ability to work with diverse skill sets (from technical to strategic resources) and to identify and use resources outside direct reporting structure
    • Ability to translate business objectives into marketing goals and measurements
    • Ability to translate business objectives into operational requirements
    • Superior communication skills and an ability to adapt to audience needs
    • Superior analytical capabilities and the ability to translate quantitative data into actionable recommendations
    • Able to solve problems / meet goals in creative ways with limited resources
    • Ability to multi-task and prioritize, and is ccomfortable working under tight deadline pressure
    • Previous experience working across Marketing and Sales to define and develop scalable business processes designed to drive revenue
    • Deep knowledge and hands on experience Salesforce.com, Marketo from the systems’ design, database management and administration perspectives
    • Knowledge of analytics and attribution tools like Qlikview and Full Circle
    • Experience in marketing technology stack ownership. Account based marketing technology knowledge is a plus



    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed