Rimini Street, Inc

  • Sr. Support Engineer , Sybase

    Job Location IN-Hyderabad | IN-Bangalore
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Sr. Support Engineer, Sybase ASE resident towork virtually from our labs location in Hyderabad India.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.



    Position Summary 


    The role of the Sr. Support Engineer Sybase is to provide exceptional remote-based support for complex client environments on Oracle  technology including Sybase ASE, Replication Server and IQ as well associated UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple SAP Sybase technology platforms.  The role of the Sr. Support Engineer Sybase requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.


    Essential Duties & Responsibilities

    • An expert level Database Administrator, with a strong primary skill-set in Sybase ASE and Replication Server. IQ and ECDA skills are desirable but optional. 
    • Customer-focused with good verbal and written communication skills
    • Ability to trouble-shoot complex database problems in a complex support environment
    • Experience with perl and/or shell scripting
    • Strong Windows, RedHat Linux and/or Solaris skills

    Core Sybase

    •     knowledge of Sybase ASE 12 through to 16
    •     knowledge of Sybase Replication Server 15.7 and 16.0.

    You will also possess experience in at least one of the following:


    • knowledge of Sybase MDA tables
    • knowledge of Sybase replication server counters/monitoring
    • knowledge of Sybase MSA replication
    • knowledge of ASEMon for Sybase
    • knowledge of Sybase Replication Data Assurance
    • knowledge of Sybase IQ or ECDA.





    Minimal Qualifications



    • Bachelor Degree in Computer Science or related field or equivalent experience 


    • Remote-based



    • 10 + years relevant DBA experience
    • 5 + years direct support of diversified implementations of multiple Sybase products in a corporate environment.
    • 5 + years experience working as a support engineer in a similar organisation.
    • Solid understanding of architectural design, deployment, capacity planning


    • Able to communicate fluently English is highly preferred
    • Excellent interpersonal, presentation and communication skills
    • Superb trouble-shooting skills and tenacity in problem solving.
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
    • Good knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.
    • Good verbal and good written English communication skills
    • Attention to detail and the ability to learn quickly.
    • Extreme focus on Client satisfaction.
    • Ability to work calmly and professionally in high pressure situations.
    • The ability to work remotely from a home based office in a virtual environment. 

    Desired Qualifications

    • The best candidates will have extensive knowledge of SAP Sybase.
    • A consulting background, while not mandatory, would be useful
    • Experience supporting a major SAP products.


    Company Description

    Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider.


    Be Treated Like the Best 

    Rimini Street hires only the best -- and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

    • Excellent compensation, bonus and benefits packages.
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client Success.
    • Work hard, play hard environment -- Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events. Laughter and smiles welcome here!
    • Professional growth encouraged!  All Rimini Street professionals are encouraged to grow and learn new skills.

     Industry Recognition

    • Winner, Bay Area News Group "Top Workplaces" Awarded in 2010, 2013 and 2014.
    • Named to CIO UK’s “20 Companies to Watch in 2012” annual hotlist of tech companies.
    • Winner, Stevie Award for Customer Service Team of the Year, 2012.
    • Winner, 2012 Red Herring Top 100 Americas award.
    • Ranked #1 as Top Small Business in the West, 2012.
    • Winner, Gartner Cool Company Award, 2012. 

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.




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