Rimini Street, Inc

  • Associate Support Engineer, Technical Translator

    Job Location JP-Tokyo
    Job ID
    2018-4440
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

     

    We actively seek an Associate Support Engineer, Technical Translator resident in our Tokyo office.

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary

     

    Rimini Street provides support and software updates for issues, application fixes, regulatory compliance, taxation updates, payroll updates and much more. This position is responsible for translating Service Delivery Communications between Clients and Global team as the following:

    • Translating cases from clients to the Global Team: Japanese > English
    • Translating response from Global Team to clients: English > Japanese
    • Assist English/Japanese interpretation for web conference with clients and global team
    • Translating technical materials

     

    Essential Duties and Responsibilities

    • Provide in-depth knowledge of translation
    • Assist the Support Team with translating activities related to support cases
    • Work closely with the Global Support Team to ensure adherence to the high quantity communication with clients
    • Be committed to excellence and high quality standards
    • Support general affairs (Assist of client meeting, Support of Event, etc.)

     

    Additional Duties and Responsibilities

    • Other job related duties and responsibilities may be assigned from time to time

    Qualifications/Skills/Experience

    Education

    • Bachelor’s degree in relevant field

    Location

    • Tokyo, Japan

    Experience

    • 5+ years relevant SAP and/or Oracle experience
    • 3+ years direct support of application end-users in a Corporate environment
    • Logical communication skills
    • SAP and/or Oracle certification(s) preferred
    • Experience with SAP and/or Oracle products related translation activity

    Skills

    • Ability to work closely with team and clients to ensure effective communication
    • Skills
    • Strong translation skills (English into Japanese, Japanese into English)
    • Experience in the supporting IT project
    • Strong written and verbal communication skills and the ability to work well with other teams in a company setting

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