Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.
We actively seek a Regional Manager, Technology Support Services – USA West. This is a remote position located in United States (Western Region).
The role of the Regional Manager, Technology Support Services will lead the support team of highly experienced and talented Engineers in the region and provide exceptional remote-based support for mission-critical Systems deployed using Oracle and other Technology Products supported by Rimini Street. This includes, establishing a high performing team, developing team skills to keep up with ever evolving technology landscape, working with clients, creating and retaining high client satisfaction ratings. This hands-on management position has the responsibility for researching, troubleshooting and supporting of multiple Technology Products supported by Rimini Street.
The role of the Regional Manager requires the expertise and skills to assess the complex systems related technical issues and oversee the solution prepared by engineers, testing outcome and delivery of the final fixes and solutions for such issues in highly integrated complex production environments. Under this leadership team of highly skilled engineers are responsible to provide our Clients the most accurate, timely, and complete and better support than any comparable vendor in the world. The right candidate for this role will be viewed as the “evangelist” and “expert” for the Product Support Delivery organization both internally and externally.
Essential Duties & Responsibilities
Additional Duties & Responsibilities
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.
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To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.