Rimini Street, Inc

  • Regional Manager, Oracle DBA Support Services - U.S. West

    Job Location US-CA-Remote
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Regional Manager, Technology Support Services – USA West. This is a remote position located in United States (Western Region).


    Position Summary


    The role of the Regional Manager, Technology Support Services will lead the support team of highly experienced and talented Engineers in the region and provide exceptional remote-based support for mission-critical Systems deployed using Oracle and other Technology Products supported by Rimini Street. This includes, establishing a high performing team, developing team skills to keep up with ever evolving technology landscape, working with clients, creating and retaining high client satisfaction ratings. This hands-on management position has the responsibility for researching, troubleshooting and supporting of multiple Technology Products supported by Rimini Street.  


    The role of the Regional Manager requires the expertise and skills to assess the complex systems related technical issues and oversee the solution prepared by engineers, testing outcome and delivery of the final fixes and solutions for such issues in highly integrated complex production environments.  Under this leadership team of highly skilled engineers are responsible to provide our Clients the most accurate, timely, and complete and better support than any comparable vendor in the world. The right candidate for this role will be viewed as the “evangelist” and “expert” for the Product Support Delivery organization both internally and externally.


    Essential Duties & Responsibilities 

    • Oversee the solutions and solve complex customer issues using methodical troubleshooting techniques based on expert knowledge of Database and Middleware products supported by Rimini Street.
    • Lead the Regional Support Services Delivery team to achieve all Client and Employee satisfaction targets while working within the provided financial targets.
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer support services experience
    • Provide in-depth knowledge of the Support delivery processes including managing and monitoring effective SLA reporting.
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
    • Manage one or more key assigned accounts as a technical/functional trusted advisor to our Rimini Street Customers.
    • Oversee and create solutions including scripts / batch programming to resolve customer issues related to Database and Middleware products supported by Rimini Street.
    • Be a pro-active leader within a 24x7x365 days run support organization, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring emails and other forms of notifications regularly outside standard business hours.
    • Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality Support in the industry.
    • Develop and contribute to the reporting and measurement of Teams Performance Management targets.
    • Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.)
    • Perform as a thought leader and active contributor to the wider leadership eco-system. Driving process and service improvement as well as leadership and mentorship to peers and subordinates.
    • Ability and willingness to adopt and upskill on new technologies and products to meet the growing demand of our expanding organisation.

    Additional Duties & Responsibilities 

    • Other job related duties and responsibilities may be assigned from time to time.


    • United States – Western Region (REMOTE)



    • Bachelor Degree in Computer Science or related field or equivalent experience.

    Required Experience

    • Minimum 10+ years relevant Oracle Technology/ Oracle DBA/ Fusion Middleware experience 
    • 10+ years of experience managing, hiring, mentoring, setting MBOs for direct reports (  Oracel Engineers and/or Oracle DBAs)
    • 5+ years expereince direct support of application end-users in a Corporate environment 
    • Technical Expertise in multiple Oracle Technology disciplines
    • Expertise with Oracle full life-cycle implementation experience, configuration and administration of the  EVSapplication.
    • Knowledge of Oracle maintenance/patching mechanics and EBS architecture
    • Applications such as eBusiness Suite & SAP DBA experience a major plus
    • Experience with architectural design, deployment, capacity planning and performance tuning of WebLogic, Fusion Middleware & associated UNIX Administration
    • Strong technical background across the entire red stack.
    • Demonstrable history solving complex problems across multiple module 

    Required Skills  

    • Exceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
    • Demonstrated Management experience must be included on resumes examples of- hiring fulltime employees, managing employees, mentoring and setting MBOs
    • Superb trouble-shooting skills in core Oracle Technology products used by large Enterprise Applications and tenacity in problem solving.
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
    • Deep knowledge of Oracle Fusion Middleware Products Family including the latest releases
    • Deep knowledge in one or more Database products including Oracle Database, IBM Db2, SAP Sybase, MS SQL Server
    • Deep knowledge in Oracle Identity Management Suite
    • Deep knowledge in Oracle WebCenter, Coherence, GoldenGate, Crystal Ball, JRockit, Portal, Oracle Service Bus, etc. a plus
    • Experience in working with clustered environments with Oracle Application Server 9i to 10.1.3.X, WebLogic 9.X to 12.2.X and Oracle databases up to 12c.
    • Knowledge in Oracle eBusiness Suite Technology Components including Workflow, Concurrent Manager and development tools deployment
    • Excellent interpersonal, presentation and communication skills – verbal & written.
    • Attention to detail and the ability to learn quickly and extreme focus on Client satisfaction.
    • Demonstrated ability to work independently and as part of a team.
    • Works calmly and professionally in high pressure situations.

    Desired Qualifications 

    • Ability to think critically and make clear and well-reasoned decisions.
    • Self-starter who is able to take initiative with process improvement
    • Well-developed presentation and communication skills; effective working with clients.
    • Open, direct, and informative management style; the ability to develop relations based on trust, confidence and respect
    • Ability to multi task multiple projects, issues and tasks.
    • Foster a collaborative, and supportive work style and able to scale with a rapidly growing business
    • Ethical with highest standards of integrity

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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