Rimini Street, Inc

  • Sr. Salesforce Admin.

    Job Location US-US
    Job ID
    2018-4481
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

     

    We actively seek a Sr. Salesforce Admin.This is a remote role that can be based anywhere in the US.

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary

     

    The role of the is Sr. Salesforce Admin to optimize the value of our client's Salesforce investments by designing comprehensive solutions based on provided business requirements using best fitting tools available in Salesforce ecosystem. The position has the responsibility for researching technologies, troubleshooting bugs, and augmenting the functionality of Salesforce. The role requires deep expertise in declarative (e.g. Formula Fields) & programmatic (e.g. Apex, VisualForce) approaches to Salesforce customization, usage of the AppExchange, proficiency in web technologies, up to date knowledge of evolving Salesforce ecosystem, and solid understanding of CRM concepts.   Outstanding communication is required as solution architecture decisions must be explained.

     

    Essential Duties & Responsibilities

    • Serve as a Trusted Advisor, drive conversations with our customers’ Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
    • Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure
    • Solve complex issues using systematic troubleshooting methodologies combined with expert knowledge of Salesforce applications
    • Work closely with end users to Assess Business Requirements, Support Change, and Deliver Consistently High Quality Customer Experience
    • Provide Hands-On Technical Guidance to Administrators and Developers for creation of application fixes for critical issues
    • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
    • Collaborate with team members in a virtual team environment to extend field experience to different geographies
    • Proactively research, present and make recommendations regarding new features made available with each Salesforce release
    • Make recommendations for enhancements and modifications to improve system performance, efficiency and reporting
    • Be a pro-active contributor , flexibe to participate within a 24x7x365 global support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

     

    Qualifications/Skills/Experience

    '

    U.S Citizenship or Greencard Holder is Required

     

     

    Location

    • Remote, US

    Education 

    • Bachelor and/or Masters Degree in Computer Science or related field or equivalent experience.

     

    Minimal Qualifications

    • 5+ years of demonstrated techno-funtional skills and hands on Admin experience in Salesforce
    • Excellent Communication and Troubleshooting Skills
    • Expert in Declarative (Point and Click Configuration) and Programmatic (Apex, Visualforce, Lightning, etc...) Customization of Salesforce
    • Certified Application Architect or Certified System Architect
    • Experience in integrating applications such as SAP with Salesforce

     

    Required Experience

    • Minimum 10+ years techno-funcitional experience with CRM applications 
    •  5+ years of hands-on Admin experience with Salesforce and 2+ years working with Salesforce deployments
    • Knowledge of Salesforce architecture, best practices, and CRM business concepts
    • Experience with Post Production Managed Services and Support
    • 2+ Years of Experience in DevOps Environment

     

    Skills 

    • Expertise in building end to end solutions for Salesforce that encompass integration, authentication mechanisms, security requirements, scalable performance, and available products in CRM ecosystem
    • Ability to articulate design considerations of proposed architecture solution with detailed analysis of pros and cons
    • Excellent interpersonal, presentation and communication skills – verbal & written. Ability to communicate at business level with stakeholders and technical level with developers
    • Expertise in Development with Apex Including Classes, Methods, Controllers, and Triggers
    • Expertise in Development with VisualForce Pages and Components
    • Expertise with Usage of APIs to Integrate Salesforce With Other Data Sources
    • Deep knowledge of Declarative Approaches to SFDC customization methodologies including Custom Objects, Relationships, Formulas, Validation Rules, and Process Automation
    • Expertise in Customization of SalesForce1 Mobile App
    • Familiarity in Javascript, jQuery, AJAX, CSS, XML, JSON, REST, SOA, HTML, DHTML, and other web technologies
    • Ability to Leverage AppExchange to Find Best Suited Solutions for Business Requirements
    • Superb trouble-shooting skills and tenacity in problem solving
    • Strong knowledge of key application functionality, objects and relationships
    • Attention to detail and the ability to learn quickly
    • Ability to work calmly and professionally in high pressure situations
    • The ability to work effectively from a home based office in a virtual environment

     

    Additional Desired Qualifications

    •  Platform Developer II Certification
    • Expertise is iPaas Products (Dell Boomi, Mulesoft, Informatica, etc…)
    • Lightning Development Experience
    • A consulting background with experience in large scale implementations of Salesforce while not mandatory, is very desirable

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

     

    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

     

    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills

     

    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

     

    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year

     

     

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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