Rimini Street, Inc

  • Technical Support Engineer, PeopleSoft

    Job Location JP-Tokyo | APAC
    Job ID
    2018-4523
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

     

    We actively seek a Technical Support Engineer, PeopleSoft resident.  This position can be based in Japan, Australia, New Zealand, S. Korea, Taiwan or Singapore.  Proficient Japanese speaking skills are required. 

     

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary

     

    The position entails support with responsibility for research, troubleshooting and resolution of application issues within the PeopleSoft family of products.  The role of the Technical Support Engineer, Peoplesoft will require the expertise and skills in order to replicate serious issues with client production instances.  The Technical Support Engineer can be called upon to develop, test, package and deliver fixes for complex and highly-configured environments. The ideal candidate needs to be self-motivated and able to dig into all aspects of the PeopleSoft architecture. They will also have skills in all aspects of PeopleSoft from the technical side.

     

    This role also requires flawless Japanese language in addition to excellent English. The position will be located at the Rimini Street Japanese Offices or could be a remote position in the Asia Pacific Region or US West working Japan hours for the right candidate.

     

    Essential Duties & Responsibilities

    • Build deep relationships with Primary Support Engineers and Clients
    • Troubleshoot technical issues with the PeopleSoft Webservers, Process Scheduler, App Server and Database server
    • Review trace files and research root causes for application failures
    • Troubleshoot and identify the root cause for various application issues
    • Provide guidance and resolution for application issues
    • Develop application break fixes for critical product defects
    • Develop technical documentation for all Rimini Street deliverables within the company’s documentation standards
    • Ability to understand and troubleshoot environment related issues across all platforms and tools form 7.x to 8.5x
    • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

    Additional Duties & Responsibilities 

    • Other job related duties and responsibilities may be assigned from time to time

    Qualifications/Skills/Experience

    Education  

    • Bachelor Degree in Computer Science or related field or equivalent experience

    Location

    • Japan, Australia, New Zealand, S. Korea, Taiwan or Singapore

    Experience  

    • Minimum of 12 years relevant experience, preferably as a consultant
    • Minimum of 10 years with PeopleSoft Administration and/or Architecture or relevant PeopleSoft experience
    • Experience working with functional/technical teams to solve complex issues
    • Multiple full implementation life-cycle experience, configuration and administration of the application or experience of multiple client implementations as a Support Architect/ PeopleSoft Administrator
    • Knowledge of localizations: architecture, implementation and key functionality
    • Familiarity with administrative tools (i.e. Weblogic console, PSADMIN)
    • Knowledge of PeopleSoft maintenance/patching mechanics and PeopleSoft architecture
    • Worked remotely in a virtual environment

     Skills 

    • Ability to build strong relationships and become a partner with Clients and Primary Support Engineers
    • Excellent interpersonal, presentation and communication skills – verbal & written in Japanese and English
    • Passionate focus on Client support and the ability to build long term, successful working relationships with Clients and Primary Support Engineers
    • Experience with PeopleTools 7.x through the most current version
    • Experience with SQR, Application Engines, Integration Broker, PeopleCode/Application Packages, COBOL, Component Interface, SQL and troubleshooting issues related to these products
    • Experience with Oracle, DB2, SQL Server, Informix, Sybase or other RDBMS platform
    • Ability to generate, retrieve and analyze complex trace files (SQL, PeopleCode, Application Engine, COBOL)
    • Experience with supporting clients in a remote environment
    • Expert problem-solving and troubleshooting skills
    • Self-starter that is interested in tackling new challenges and continually expending his/her skillset
    • Strong verbal and written communication skills
    • Ability to multi task with multiple projects, issues and tasks
    • Ability to think critically and make clear and well-reasoned decisions
    • Sense of passion about the role, the company and the potential for tremendous growth
    • The ability to work remotely from a home based office in a virtual environment as required

    Desired Qualifications, Skills, Experience

    • Knowledge of any Country Specific Solutions would be an advantage
    • A consulting background, while not mandatory, would be useful
    • Experience with localizations and global implementations would be an advantage

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

     

    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

     

    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills

     

    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

     

    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year

     

     

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

     

    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

     

    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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