Rimini Street, Inc

  • Sr. Onboarding Account Manager (Implementation SAP/Oracle)

    Job Location GB-Remote | EMEA
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

    We actively seek a Sr. Onboarding Account Manager.  This position can be based in London, UK or remote UK, Germany, France or Sweden.

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


    Position Summary

    Reporting to the Director of Global Client Onboarding (GCO), the Senior Onboarding Account Manager (Sr. OAM) is responsible for assuring the successful onboarding of Rimini Street’s top clients across all supported product lines. 

    The Sr. OAM is responsible for leading the successful on-time completion of the client onboarding project plan. The Sr. OAM will manage primarily Rimini Street’s top accounts (Major Accounts). Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related to these accounts.

    The Sr. OAM will manage all executive and project reporting, both with the client and to the Rimini Street internal management teams.   The Sr. OAM needs to have excellent communication with client executives and the project teams. The Sr. OAM is also expected to contribute to client onboarding projects, improvements and innovations.


    Essential Duties and Responsibilities

    • Responsible for successful, on-time completion of client onboarding projects for Major Accounts
    • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
    • Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
    • Provide pre-sales client onboarding assistance for the sales organisation  
    • Ensures onboarding tasks are performed in accordance with ISO processes
    • Maintain up-to-date project information in Salesforce.com and other systems  
    • Manage client communications and escalations during the onboarding process
    • Provide detailed and timely status reporting to internal management team  
    • Assure excellent client satisfaction with entire onboarding process
    • Secure client reference ability at conclusion of onboarding
    • Identify and propose onboarding innovations and improvement opportunities




    • London, UK or Remote, United Kingdom, Germany, France or Sweden




    • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience



    •  10+ years consulting or project management experience working with SAP or Oracle EBS enterprise applications, including strong client management or sales experience
    • 5+ years ERP application implementation and/or upgrade project management experience
    • 5+ years C-Level executive communication and relationship management experience
    • Demonstrated, proven track record in helping CIOs leverage their IT solutions to meet business objectives
    • Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
    • 25% Travel expected



    • Strong analytical and problem solving skills
    • C-Level communication
    • Project management
    • Escalation management
    • Negotiation and Objection-Handling skills
    • Ability to successfully execute the Onboarding Project Plan with successful results
    • Excellent organisational, communication, interpersonal, relationship building skills
    • Ability to work well in a cross-functional, matrix management environment
    • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
    • Strong English verbal and written communication skills 


    Desired Qualifications

    • Project Management certification
    • SAP or Oracle Implementation and technical certifications


    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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