Rimini Street, Inc

  • Sr. Support Engineer - Oracle Technology - OBIEE, OBIA

    Job Location US-IL-Chicago | US-Remote
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek a Sr. Support Engineer, Oracle Technology - OBIEE, OBIA .  This is a remote role that can be based anywere in the United States. (U.S West Region is Preferred )


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


    Position Summary 


    The role of the Sr. Support Engineer, Oracle Technology - OBIEE, OBIA is to provide exceptional remote-based support for complex client environments on various Oracle Business Intelligence products  including BI Domain, Data Sources, BI Publisher and WebLogic Server and associated UNIX/WINDOWS Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle Business Intelleligence Technology products deployed on variety of platforms.  The role of the Sr. Support Engineer, Oracle Technology - OBIEE, OBIA requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications. 


    Essential Duties & Responsibilities

    • Solve complex customer issues using methodical troubleshooting based on expert knowledge of various Oracle Technology Products listed in Key Skills section.
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
    • Support client configuration and share best practice advice on implementation and maintenance for Oracle Technology products.
    • Manage one or more key assigned accounts as a single point of client contact and trusted advisor.
    • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email and phone calls regularly outside standard business hours
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. 

    Additional Duties & Responsibilities

    • Mentor and train the other team members in the area of own expertise



    Minimal Qualifications



    • Remote, anywhere in the USA



    • Bachelor Degree in Computer Science or related field or equivalent experience 


    • Minimum 10 + years relevant Oracle Technology experience - OBIEE, OBIA, DAC, BI Publisher, ODI, ETL, Weblogic, OPMN
    • 5+ years of recent technical work with Data Warehousing - Demonstrated on resume
    • Minimum 5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment
    • Solid understanding of architectural design, deployment, capacity planning and performance tuning of WebLogic, Fusion Middleware & associated UNIX Administration
    • Demonstrable history of conceptualizing, architecting/designing, implementing and troubleshooting already implemented solutions using following prodcuts
      • Oracle Business Intelligence Enterprise Suite (OBIEE, OBIA, DAC, ETL, ODI, BI Admin tool, BI Repository)
      • Oracle Fusion Middleware and Service Oriented Architecture (SOA) Suite components (Admin Server, Node Manager, Managed Servers, SSL)
    • Demonstrated experience upgrading, patching and tuning OBIEE environments
    • Demonstrated experience working enabling SSL in OBIEE environments
    • Demonstrated expreience with setup of Highly Available and Scalable environnments using Load Balancers, Proxy Servers, HTTP Servers, etc.
    • Demonstrated experience troubleshooting OPMN
    • Demonstrated experience working and troubleshooting different components within the BI architecture (presentation, catalog, security, scheduler, clustering and SMTP)
    • Demonstrated experience with interfacing variuos data sources, preferrably EBS, Oracle Life Sciences, Manufacturing and Project Management
    • Expertise with current and past versions of Oracle Technologies and ability to articulate the differences between releases and potential benefits to clients


    • Excellent interpersonal, presentation and communication skills
    • Superb trouble-shooting skills and tenacity in problem solving
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
    • Deep knowledge in Oracle Business Intelligence Suite (OBIEE, OBIA, DAC, ETL, ODI, BI Admin, BI Publisher and HTTP Server)
    • Experience with OEM technology is preferred
    • Deep knowledge of Fusion Middleware, WebLogic
    • Good Knoweldge of variour Operating Systems, UNIX/linux, Windows
    • Good knowledge in Oracle Data Warehouse
    • Good Knoweldge of SSL and TLS protocols and implementation
    • Good Knowledge of ORACLE and SQL Server Databases as used for Repositories
    • Good knowledge of Oracle development tools and deployment methodologies
    • Good verbal and good written English communication skills
    • Attention to detail and the ability to learn quickly
    • Extreme focus on Client satisfaction
    • Ability to work calmly and professionally in high pressure situations
    • The ability to work remotely from a home based office in a virtual environment

    Desired Qualifications

    • The best candidates will have extensive knowledge of Oracle Business Intelligence Sutie, WebLogic Server and  Fusion Middleware and Oracle RDBMS
    • A consulting background, while not mandatory, would be useful
    • Experience in Other Oracle products such Oracle Wallet, Oracle Database, PL/SQL and Data Warehouse

    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI
    • Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
    • 47 consecutive quarters of sequential revenue growth
    • 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year


    Recent Industry Recognition

    • Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
    • Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-year revenue growth of 172%
    • Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
    • Received 7 Golden Bridge awards including Technology Company of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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