Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.
We actively seek a a Director, Global Client Engagement (GCE) for our ORACLE and/or SAP product lines in our Sao Paulo, Brazil office.
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
The Director, Global Client Engagement (GCE) is responsible for a successful client experience ensuring service adoption, positive client satisfaction, client retention and continued contract renewal, and management of all assigned enterprise clients. This position reports to Reporting to the Vice President of Global Client Engagement.
The Director, Global Client is responsible for overall client retention strategy, and relentlessly implementing people, process and system improvements and innovations that will increase client satisfaction today and tomorrow, streamline the retention process, assuring client satisfaction and retention, acquiring reference clients and stories, and uncovering cross-sell opportunity across all products globally. They will work with GCE team leadership, Enterprise Account Managers (EAMs), product line VPs, sales, and the renewal sales team to develop client retention strategy plans for high risk renewal clients.
The Director, Global Client is responsible for assisting in the recruiting and hiring of the Client Engagement team. As well training and managing such team. The Director, Global Client will also provide leadership and mentoring to their EAM teams to ensure successful resolutions for client escalations, onboarding issues, and any other issues that may arise. The goal is 100% client satisfaction with Rimini Street Support Services.
The Director, Global Client will provide guidance to EAMs on executive relationship strategies and communications and will work with GCE team leadership and their EAM teams to continually increase and nurture our executive client relationships.
Essential Duties & Responsibilities
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.
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To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.