Rimini Street, Inc

  • Onboarding Account Manager

    Job Location AU-Sydney  | AU-Melbourne VIC
    Job ID
  • Job Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.


    We actively seek an Onboarding Account Manager, residing in Australia.


    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.


    Position Summary

    Reporting to the Manager of Global Client Onboarding (GCO), the Onboarding Account Manager (OAM) is responsible for assuring the successful onboarding of new clients across all Rimini Street product lines.  Client engagement and responsibility continues until all onboarding project tasks are completed.


    The OAM is responsible for developing, managing and driving the successful on-time completion of the client onboarding project plan. The OAM will need to identify project risk areas before they impact a project plan, identify a range of solutions, drive consensus decisions that meet everybody’s needs, and execute decisions. If there are any escalations that arise during client onboarding, the OAM will lead the escalation efforts. This includes developing and executing an escalation action plan for resolving the issues and managing the communication.


    The OAM needs to clearly articulate and communicate verbally and in writing with clients and all internal teams involved with an onboarding project.  The OAM is also expected to contribute to client onboarding projects, improvements and innovations.



    Essential Duties and Responsibilities

    • Responsible for successful, on-time completion of client onboarding projects
    • Partners with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
    • Provide pre-sales client onboarding assistance for the sales organization  
    • Ensures onboarding tasks are performed in accordance with ISO processes
    • Maintain up-to-date project information in Salesforce.com and other systems  
    • Drive and monitor progress for all client onboarding tasks and identify risk areas, needed escalations, solutions and drive resolution to all challenges, issues
    • Manage client communications and escalations during the onboarding process
    • Provide detailed and timely status reporting to all management as requested 
    • Assure excellent client satisfaction with entire onboarding process
    • Secure client reference ability at conclusion of onboarding
    • Identify and propose onboarding innovations and improvement opportunities
    • Approximately 20% travel required



    • Remote, Australia



    • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience


    Minimal Qualifications  

    • 10+ years consulting or project management experience working with enterprise SAP or Oracle applications, including strong client management experience
    • 5+ years ERP application implementation and/or upgrade project management experience
    • Bachelor's Degree
    • Project Management Experience
    • Strong analytical and problem solving skills
    • Excellent organizational, communication, interpersonal, relationship building skills



    • 10+ years consulting or project management experience working with enterprise SAP or Oracle applications, including strong client management experience
    • 5+ years ERP application implementation and/or upgrade project management experience
    • Demonstrated, proven track record in helping clients leverage their IT solutions to meet business objectives
    • Extensive experience in project management, including knowledge of project management  tools, techniques, methodologies
    • Experience working within quality systems, such as ISO or Six Sigma 



    • Project management
    • Strong analytical and problem solving skills
    • Ability to work independently
    • Excellent organizational, communication, interpersonal, relationship building skills
    • Ability to work well in a cross-functional, matrix management environment
    • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
    • Strong English verbal and written communication skills 


    Desired Qualifications

    • Project Management certification
    • Implementation and technical certifications



    Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.


    The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.


    Be Treated Like the Best

    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills


    Accelerating Company Growth

    • Trading on Nasdaq: RMNI since October 2017
    • Added to the US Russell 2000® Index in 2018
    • Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
    • 2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
    • Supports client operations in 119 countries


    Recent Industry Recognition

    • Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
    • Honored with three Company of the Year awards in 2018, including two gold Stevie awards
    • Made the 2018 list for Bay Area Top Places to Work
    • The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year



    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


    Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


    Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.


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