Rimini Street, Inc

Primary Support Engineer, Oracle OSM (Communications)

Job Location KR-Gangnam-gu
Job ID
2020-6760

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

 

We actively seek a Primary Support Engineer, Oracle Technology, Oracle Communications resident in our Seoul, Korea office with requirements to work onsite with our clients.

 

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

 

Position Summary 

 

The role of the Primary Support Engineer Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle technology specialising in the Communications Order and Service Management (OSM) product as well as the associated Middleware applications including Weblogic, Oracle SOA Suite, Business Process Management (BPM), Service Bus (OSB), Application Integration Architecture (AIA) and UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms. The role of the Primary Support Engineer requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.

 

Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Communications Order and Service Management (OSM), SOA Suite, Weblogic, Business Process Management (BPM), Service Bus (OSB), Application Integration Architecture (AIA)
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Work closely with our global team members to provide excellent support to our Korean customers
  • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products
  • Support client configuration, sharing implementation and best practice advice
  • Manage one or more key assigned accounts as a single point of client contact and advisor
  • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

  • Mentor and train the other team members in the area of own expertise
  • Work in collaboration with local Korean and global team members to drive customer case closure and satisfaction

Qualifications/Skills/Experience

Business Level English Language

 

Location

  • Seoul, Korea

Education 

  • Bachelor Degree in Computer Science or related field or equivalent experience 

Experience

  • 10+ years relevant Oracle Technology experience
  • 5+ years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment
  • Solid understanding of architectural design, deployment, capacity planning and performance tuning of database or middleware components
  • Demonstrated experience in administering and supporting Oracle Communications Order and Service Management
  • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients
  • Experience working directly with Korean customers, with a very high level of business proficiency
  • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions

Skills

  • Excellent interpersonal, presentation and communication skills
  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Good knowledge of Oracle development tools and deployment methodologies
  • Good verbal and good written English communication skills
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

  • The best candidates will have extensive knowledge of Oracle Communications Order and Service Management (OSM), WebLogic, Fusion Middleware and UNIX
  • A consulting background, while not mandatory, would be useful
  • Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

#LI-RP1

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

 

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

 

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

 

Accelerating Company Growth

  • Trading on Nasdaq under ticker symbol RMNI since October 2017
  • Added to the US Russell 2000® Index in 2018
  • Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
  • 2019 fiscal year revenue of $281.1 million, up 10.9% year over year
  • Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
  • Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

 

Recent Industry Recognition

  • Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with two gold Stevie awards for Company of the Year in 2019,
  • The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

 

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

 

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

 

Please Note:  Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.

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